***   NOW HIRING   ***

Retail Sales Associate

email resume to arnoldstove@arnoldstove.com

Responsible for selling hearth & barbecue products, services, and accessories by engaging the retail store guest and developing a whole-hearth solution to meet their needs.


  • Analyze customer needs, present solutions, and add value through delivery of products and services.
  • Provide a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality, and professionalism.
  • Prospect for new business by developing leads through customers visits to the store, participation at local events, and/or at trade shows. Follow up on all leads and estimates in a timely manner.
  • Monitor customer satisfaction through follow-up communications after the sale.
  • Maintain strong knowledge of new products, accessories, installation, pricing, promotions, and service features.
  • Engage and educate customers through the use of product demonstrations, documentation, and virtual tools.
  • Resolve customer issues or complaints by determining optimal solutions.
  • Meet sales objectives and report results by tracking sales activity
  • Handle phone inquiries from customers on billing issues, product changes/upgrades, or installation/service.
  • Interface with other locations on customer’s behalf when necessary, maintaining effective communication with all departments involved in the customer sale.
  • Handle all administrative aspects of the existing accounts including: completing customer contracts and warranties, scheduling previews and installations, collecting customer payments, and filing the completed orders.
  • Maintain product displays, merchandising standards, and store appearance.
  • Responsible for the successful completion of store opening and closing procedures as required.
  • Demonstrate effective consultative sales techniques and closing skills.
  • Attend and successfully complete all company provided training as required.

Job Requirements


  • 4-year bachelor’s preferred
  • 2-3 years retail sales experience (Hearth, home or industry related experience preferred)
  • Basic knowledge of construction
  • Past experience in working in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision
  • Strong interpersonal, verbal, and communications skills.
  • PC proficiency in Microsoft Excel & Word required (QuickBooks experience preferred)
  • Must enjoy working with the public
  • Organized with good time management skills
  • Able to work most Saturdays

Competitive Pay – Benefits – 401k – Vacation/Sick Pay

Be Ready to start ASAP

917 Arnold Commons Drive, Arnold, MO  63010


Email resume to arnoldstove@arnoldstove.com