Fireplaces, Inserts, Gas Logs, Fire Pits – St. Louis Arnold Stove & Fireplace Center – Fireside Hearth & Home
*** NOW HIRING ***
Retail Sales Associate
email resume to firstname.lastname@example.org
Responsible for selling hearth & barbecue products, services, and accessories by engaging the retail store guest and developing a whole-hearth solution to meet their needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Analyze customer needs, present solutions, and add value through delivery of products and services.
Provide a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality, and professionalism.
Prospect for new business by developing leads through customers visits to the store, participation at local events, and/or at trade shows. Follow up on all leads and estimates in a timely manner.
Monitor customer satisfaction through follow-up communications after the sale.
Maintain strong knowledge of new products, accessories, installation, pricing, promotions, and service features.
Engage and educate customers through the use of product demonstrations, documentation, and virtual tools.
Resolve customer issues or complaints by determining optimal solutions.
Meet sales objectives and report results by tracking sales activity
Handle phone inquiries from customers on billing issues, product changes/upgrades, or installation/service.
Interface with other locations on customer’s behalf when necessary, maintaining effective communication with all departments involved in the customer sale.
Handle all administrative aspects of the existing accounts including: completing customer contracts and warranties, scheduling previews and installations, collecting customer payments, and filing the completed orders.
Maintain product displays, merchandising standards, and store appearance.
Responsible for the successful completion of store opening and closing procedures as required.
Demonstrate effective consultative sales techniques and closing skills.
Attend and successfully complete all company provided training as required.
REQUIRED EDUCATION and/or EXPERIENCE
4-year bachelor’s preferred
2-3 years retail sales experience (Hearth, home or industry related experience preferred)
Basic knowledge of construction
Past experience in working in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision
Strong interpersonal, verbal, and communications skills.
PC proficiency in Microsoft Excel & Word required (QuickBooks experience preferred)