The sales associate that we worked with was very friendly and knowledgeable. She showed us all of the fireplace options that were available to us, which also included the colors of the frames and doors. The installation went smoothly and the work area was kept clean. We were provided with a full explanation of the automatic starter. The installers answered all of the questions that we had, before leaving. This is the second time that we have purchased fireplaces from Arnold Stove & Fireplace Center. Both times that we have purchased from you, we have received amazing service! We recommend people every chance that we get.