“It is with pleasure that I write to inform you of my wonderful shopping experience in purchasing new gas fireplace logs at your store.  You have a great team working for you and this was noted from the moment I entered.  Various styles, sizes, and features were explained by my salesman, Jeremy.  Came home, remeasured and returned a couple of weeks later to make the purchase.  All of the staff members at your store were wonderful.  They are all very knowledgeable; answered my questions, went over features and my sale was finalized.

Joe, the installer, is a real asset to your company.  He was very professional with the installation and prior to leaving, demonstrated the features.

It is always a pleasure to do business with a company that employs competent people, people you can trust.

Please convey my thanks to your entire staff for making my shopping experience so pleasurable.

You had an excellent assortment of logs and other equipment.  I would highly recommend to anyone.”