“My husband and I want to thank you for going “above and beyond the call of duty” to find and correct a problem that we were consistently experiencing with our Heat and Glow gas fireplace.  We are very grateful to Greg who initially listened to our description of the problem, took our complaints seriously and then informed you of the problem.  We are most grateful to you who actually took the time to plead our case to the manufacturer in a timely manner, follow through with the installation and then correct the final problem.  And we are grateful to both Scott and Dave who were able to figure out what was really going on at the very end.  You have a wonderful group of people working at Arnold Stove and Fireplace.  You really try to stand by your product as much as humanly possible.  We can’t possibly tell you how grateful we are. May your business be greatly blessed in the years to come.  We are very happy customers.”