We purchased a fireplace for our patio. Jeremy explained everything in detail, which we appreciated. He made us feel like we were his only customers. It is so nice that your company realizes that not every customer has the knowledge and/or background needed when making a purchase. We really appreciated his attention to detail to ensure we had exactly what we needed. I had called other places for information. No one else would give me the time of day. We love the logs! And the installers were great! We recommend Arnold Stove & Fireplace Center to all of our friends and family, all of the time!