We are so impressed with the stone work that you did for us. Thank you! It looks great!
The installers were very polite and professional. They were very thorough when explaining my fireplace and the functions on my remote. The county inspector was very impressed with the product. He was equally impressed with the gas line connection in the basement. Overall, you guys did a fantastic job! Thank you!
Your company did a great job! Thank you, it was painless!
Our installation was fast and clean! From sales people to installers, they are all very informative. We are definitely lifetime clients now!
Fireside offers friendly, knowledgeable service. Thank you for selling me a product that I understand how to use! I also love that I can call with any questions and your staff is willing to help me. Thank you!
My installation was amazing! Your installers were great guys to work with!
Thanks again to the professional service and advice from Mike Kelly. Arnold Stove and Fireplace Center is lucky to have him!
The service that I received was quite good! Scott was willing to answer all of my questions, which I appreciated. Thank you!
I always have a great experience at Fireside in Arnold!
Jeremy was very helpful and made the process so easy. Your installer, Dave, did an excellent job with my installation. Kudos to the entire team who assisted from sales to install. I love my product from Arnold Stove and Fireplace Center!
We have purchased several items from Fireside over the years. Your customer service and your products are all top notch! I tell all of my neighbors about Fireside when they are looking for products that Fireside offers.
You have a beautiful store. The layout has so many different ideas. We will definitely refer you to our family and friends. Thank you!
The installation process was very efficient. the installers did an excellent job! I also called and got very helpful information from the person that answered my call. Thank you!
I really appreciated the prompt response to fixing the wiring problem that I had. I look forward to using my smoker for quite some time. I love my new smoker! Thank you for selling great quality products & having such great service!
You have such a fun store! I have nothing but good things to say about Fireside in Arnold!
Your employees were very accommodating to us. Thank you!
I had a first class experience. I am glad that I paid a little extra for the level of service that I received. Thank you for all of your help!
Jeremy is an awesome sales person. He is very knowledgeable and will do anything to help. He is one of the best sales people we have ever dealt with. Thank you for making our purchase such a simple one!
Your staff is very knowledgeable and patient in answering all of our questions. I can’t say enough how much I love working with Fireside in Arnold!
Everyone was very friendly and informative throughout the entire process. We love our purchase and have had rave reviews from our family and friends. Thank you!
Our experience with Arnold Stove and Fireplace Center was very friendly, fast, and hassle-free. I loved working with them!
We are definitely satisfied with the entire experience. I was in the store several times and had a great experience every time! I love my Napoleon grill!
We had a very good experience! We will be visiting again very soon! Thank you!
Everyone that I dealt with at Fireside was helpful, courteous, and did a great job! Thanks so much!
We are so glad that our neighbors told us about your company. Jeremy was extremely helpful and went above and beyond helping us with gas logs and fireplace front and doors. He really made a difference helping us make the right choices. The installers did a great job. They were very clean with their work and clean up afterward. They were helpful showing us how to operate and maintain our fireplace. The county inspector said that Fireside installers are the best! Fireside Hearth & Home staff and products far exceed the competition!
Fireside sells excellent products! They also provide excellent service. Thank you for making this entire process a smooth one for me. I will be a frequent shopper at your store.
Fireside Hearth & Homes provide great service!!!! I love working with them.
We bought a BBQ grill from you. The warehouse guys helped load our grill. They were great! Just keep up the great service you provide!
We love our new grill!!! We can’t wait to come back and visit Fireside for all of our grilling needs, from rubs to tools, you have it all!
You have a great team of folks that make up the Fireside company! From the sales staff to the technician that installed, we had a great experience. We love our new product! Thank you for making this an easy and enjoyable process!
The salesman that we worked with showed us various gas logs that we could choose from. He was very professional and extremely helpful. Fireside is beautiful store! We love our gas logs!
Our salesperson, Nick, was great! Our installers did a great job! We had an amazing experience! Thanks!
Our installers, Kevin and Al, were very professional. They did excellent work! By using Fireside, our purchase and install were a breeze from start to finish!
Dave went way beyond what we wanted. He not only hooked up our gas line, but he hid it very well in our ceiling (not an easy task if you saw our ceiling). He also cleaned up and got rid of unnecessary lines, so now our ceiling looks clean and great! Thank you!
The sales people were great! They were very knowledgeable and courteous. The installers did a good job of cleaning up and helping me understand more about my purchase when they were finished with the installation. I had a great experience working with Fireside Hearth & Home.
I had a great experience with Arnold Stove & Fireplace Center. I look forward to working with them again in the future.
I had a great experience purchasing doors for my fireplace. There are so many options to choose from that it allowed me to find exactly what I wanted.
Everyone at Arnold Stove is always friendly and knowledgeable! They have great customer service and care about everyone that walks through their door.
The sales people at Fireside Hearth & Home were very friendly and professional. They answered all of my questions and concerns.
Greg was very patient and explained everything to us. He answered all of our questions and offered all of our options. We plan on returning for an egg when we do our patio. Thank you for all of your help! We hope to see you soon!
This was a very big decision for us. Jeremy made it easy. We are so impressed with everyone of your employees, from sales to installation. Your entire crew was terrific! Fireside Hearth & Home is definitely our go to place!
We love our grill but our gas fireplace is FABULOUS! It is absolutely perfect! Thank you for carrying quality products that we know will work for years to come!
I was impressed with how friendly and professional everyone was throughout the entire process, from entering the showroom & sales to delivery. Thank you!
From the time I walked into your store to the install, everyone was very professional! Thank you for taking our ideas and bringing them to life. Thank you for the great stone work! Everything looks amazing! We love referring family & friends to Arnold Stove because we know they will receive great service.
Great service & amazing products!
We really appreciated Arnold Stove’s willingness to deliver our grill to our home on our schedule. We will be visiting again for our grilling needs. Thanks!
Fireside provided great service! They sell great products! Fireside has wonderful staff and an owner that’s kind of cool!
Fireside Hearth & Home sells quality products. They have very friendly and knowledgeable employees. We always have a very enjoyable experience.
We have been with Fireside Hearth & Home for several years now. We have never been more satisfied with a company’s care, follow-up service, & excellent personnel. We recommend your company often!
We had some issues with our install but working with your service tech, installers, and sales staff everything was resolved quickly with time to spare. Thanks to your knowledge and expertise, everything went smoothly. Thank you!
The work that I had done was completed efficiently and the end result was exactly what I was looking for! Thank you!
We are always very satisfied when visiting Arnold Stove. The employees are knowledgeable and friendly. We always have a pleasant experience! We look forward to our next visit.
The installers were very professional. They explained how to use the remote and also how I can better enjoy my fireplace. Thank you for employing good people!
Our installer, Dave was punctual and respectful of my home. He answered all of my questions and concerns about my fireplace. I will be referring friends!
I have so many reasons to come back to your store! The staff was very friendly. The amount of products to choose from was off the hook!
I was pleased to be greeted by knowledgeable and friendly staff. They helped me pick the right grill for my needs with no pressure sales. It was a very pleasant experience. I will be back for all of my grilling needs!
Greg was wonderful to with! Fireside in Arnold has very friendly and helpful staff! I have already referred some friends and family and will continue to do so because of my experience.
My salesperson was very prompt when I entered the showroom. He was very friendly, knowledgeable and easy to work with. I will be visiting again soon!
We have never worked with such great people! Everyone at Arnold Stove & Fireplace Center is great. We love our fireplace! It is beautiful! It really was the finishing touch our room needed. Thank you for such amazing customer service!
I was very happy with the staff of Arnold Stove. I was also very please with the product that I purchased from you. Thank you for having my purchase ready for me when I came to pickup.
We have a corner fireplace requiring a front and a side door. The side door didn’t fit. Our installer, Dave, checked the measurements and called the manufacturer. They had the correct dimensions but cut the door incorrectly. They made a new door, which was then installed. Dave was very meticulous in his work, which we really appreciated. It is very rare to find this kind of work ethic these days. He also did a great job cleaning up after he finished the installs.
The installers were very professional, a real asset to your company. The installers did a wonderful job installing our wood stove. It was a pleasure working with Fireside!
Jenn was very sweet, informative, and patient with all of my questions. she was helpful in providing great ideas with my design. The installers were very professional and prompt. They did an amazing job cleaning up!
We were very impressed with your store, the layout was great! Everything in it was very clean and well organized. The service tech was very nice and knew exactly what he was doing.
Our sales rep was excellent! We would go back again to your store just because of him!
We were thoroughly impressed with the promptness of arrival for our appointments. Also, you have a great showroom! Your sales staff is very helpful and professional. We will definitely be visiting again soon!
You sent me your A-team! They arrived on time. They were better than any crew I have dealt with. They were clean, knowledgeable, and patient with me on how to use my fireplace.
Your staff went above and beyond to help me and to make sure I was completely happy! I will be recommending that all of my friends buy their grills, fireplaces, and outdoor furniture through you guys!
Your staff was very knowledgeable! The installers were very friendly, clean, prompt, and did a great job! Thank you Mike & Scott!
Keep doing what you are doing. You loved up to your word by pleasing me! I will be recommending Fireside and Jenn! Jenn went above expectations. She is the best!
You guys are Great!
We were highly impressed with your store and the helpfulness and courtesy of your sales associates. Sherry was so helpful explaining how to use the Egg. We cannot say enough good things about Arnold Stove & Fireplace Center!
My installer was prompt and polite. He did a perfect job!
I was very satisfied with my purchase! I will be coming back and recommending my friends!
I had such a great experience that I have already recommended a friend, who came in and bought a grill! I will continue to recommend Fireside in Arnold.
My experience was outstanding! I will recommend Arnold Stove & Fireplace to everyone!
The installation team is very good! They were very knowledgeable, cooperative, and easy to work with. The installation team as well as the sales people are very professional!
Scott was very knowledgeable and courteous. we were very satisfied with our experience and plan to refer others to your store.
The men who installed our fireplace were very knowledgeable and professional! They are a great example of Fireside and all of their employees.
They did a great job! I have already recommended folks to your store.
We received very good service. I would definitely do business with Fireside again!
They are very efficient and did an excellent job!
The service guy who fixed our heater was very pleasant. He answered all of my questions. He was very neat and cleaned up everything! I loved working with Arnold Stove & Fireplace Center!
We are buying a condo with a non-working gas fireplace. A Laclede gas employee referred us to Fireside for a solution. It was the answer that we needed! Fireside provided an upgrade and repair. So glad that we used Fireside in Arnold!
“Great job! Great service! Friendly service!”
“My husband and I want to thank you for going “above and beyond the call of duty” to find and correct a problem that we were consistently experiencing with our Heat and Glow gas fireplace. We are very grateful to Greg who initially listened to our description of the problem, took our complaints seriously and then informed you of the problem. We are most grateful to you who actually took the time to plead our case to the manufacturer in a timely manner, follow through with the installation and then correct the final problem. And we are grateful to both Scott and Dave who were able to figure out what was really going on at the very end. You have a wonderful group of people working at Arnold Stove and Fireplace. You really try to stand by your product as much as humanly possible. We can’t possibly tell you how grateful we are. May your business be greatly blessed in the years to come. We are very happy customers.”
“There are 3 places within 10 minutes of us to buy a fire pit but NONE came close to the service and knowledge we received from Fireside Hearth & Home. Your place is 17 miles from our home BUT well worth the drive!”
Excellent service from the sales staff scheduling and installation. Scott’s work excelled my expectations. Beautiful, describes my fireplace.
The logs look great! they fit the decor and space well. I’m very satisfied.
Fireside offers high quality products. The staff is friendly and knowledgeable.
Thanks for having our smoker put together and ready to go. Assisting the lift in our truck was also appreciated.
One of the inner trim pieces that was sent with the mantel came out a little short, so our builder had to shim it some & caulk it to make it work. Our builder did the install. Jenn & Jeremy were extremely helpful in designing the new mantel to our specifications and taste. We are very grateful to them.
“They were so nice and very quick!”
“Very helpful, courteous delivery guys. Second over $1000 purchase. Happy with products (gas fireplace & grill). We have made excellent smaller purchases and have received the same quality of help.”
“Loved the patio set, don’t love the cost. Looking forward to using it over the warmer weather, color is great, love the warranty. great quality”
“Appreciated the installers making a special trip to connect remote controller. Good, friendly service. Very knowledgeable sales and installation staff”
“Fireplace looks amazing, what a difference. The installers were friendly and did a great job. I gave them a 4.5 because… we have a hardwood entry and when they came in there was dirt from dirty boots from the front door to the fireplace. Try shoe covers for those of us that are kinda clean freaks.”
“very good service. Would recommend you to friends.”
“Product knowledge on The Big Green Egg was wonderful!”
“Jenn has been a joy to work with. She has been a big help with the layout of our patio fireplace. Jenn has listened to our ideas and has not only put those into a design but has added finishing details that were not only in line with what we wanted but enhanced the design. We look forward to working with her again as we continue our patio design.”
“Very nice showroom and liked the dog. I don’t like dogs but that dog is very nice. Very nice crew.”
“The salesman, Greg, was awesome!! Hats off to him, a true asset to your business!! Installers were equally awesome!!”
“Chris is awesome!”
“Staff was really good. Went a lot better than most of my projects. Taxes were a shock.”
“Even when I called to change my order it was no problem, and even the new insert was still on time!”
“Very nice. They were so helpful. Definitely recommend Fireside to all my friends.”
“Everyone was very helpful and kind. I will definitely recommend your services.”
“Everyone did excellent work and went out of their way to give me what I needed. I have already referred friends. Absolutely thrilled with the results. Still frequently look at it and can’t believe it’s in my house.”
“Our installer was courteous, professional, and clean. A real asset to your company.”
“Was very satisfied from start to finish. Bad weather slowed things down a bit but was kept informed along the way. Jeff & Nathan, who did the stone were great guys.”
“Great team to work with!”
“Have wanted to upgrade our fireplace for years to the gas insert. It was worth the wait!”
“We did have to find someone to ask for help but we had an extremely pleasant experience. Sales associate was knowledgeable and helpful in providing recommendations. My husband is big into smoking meat so we will definitely be back to check out all your smoker products.”
“Installers were very courteous and friendly. Very professional, they came in knew what to do and got it done, good ‘quality work’.”
“Love our fireplace!”
“Aesthetically, it looks great! A chimney cap is hard to rate. I never visited the store. I called for a chimney clean and needed parts. The service techs were fantastic! I apologize that I don’t remember their names. The service techs were extremely friendly, courteous, and left my house cleaner than when they arrived!”
“Thank you for the efficient installation of our gas log set.”
“Everyone was great, including the installers!”
“Our sales person was very helpful with our choosing what we wanted and needed for our fireplace. The installation was great. The installer completely explained how everything worked and the area was clean when he left.”
“Wasn’t convinced the electric log insert would work. After getting it home and installing in a freestanding fireplace, it works great!”
“Sales people were friendly and courteous, especially since we came at the end of the day. Great service! Installer was so good. He went above and beyond to make our logs work in our fireplace.”
“The job turned out better than we expected. The installers were very capable and friendly. The fireplace is beautiful.”
“The staff was helpful and knowledgeable and made the process easy from purchase to installation.”
“Great experience, from purchase, planning, to installation.”
“I like the service tech. He told the truth when there was a problem. He fixed it quickly so that I can enjoy my fireplace.”
“The product is awesome- very happy! Everyone we dealt with was great!! Very helpful!! Although it was freezing cold on install day, the guys were very good. They didn’t let cold get to them. Very professional!!”
“I wasn’t in the store. Jordan was so helpful. Workers were so professional and pleasant.”
“Dave and Al were very respectful of our property in every way. Very professional!, which is not easy to find these days. Great job! I talk about our experience to friends but don’t know anyone at this time for recommendations, although, I’m trying to talk a friend into contacting you to change fireplace from wood to gas, which she wants to do, eventually.”
“Bought magnetic screen doors. Right one doesn’t grab the magnet when hot. Jenn was very knowledgeable and helpful. We would not have purchased to doors and rug without her help.”
“Jenn was great, responded to emails and voicemails immediately. We had damage to our plaster during installation. Joe came out and fixed it within the week. Perfect now!”
“Gabriel and Kevin did an excellent job. Left no mess inside or out. Very courteous and respectful.”
“The ss cap was not what I expected. Jenn was awesome! Very helpful and knowledgeable. Great customer service skills. Kept us informed throughout the process.”
“Entrance of the store was a little confusing- set up of counter. Overall, I was very satisfied and impressed with the employees, both in the store and the installers. They left my fireplace and surroundings clean and ready to use.”
“Our experience was great! Each person we talked to was very knowledgeable and extremely helpful. We felt that you went out of your way to make us happy. Thank you!”
“Great experience! We purchased the wrong size logs (our fault) and got them exchanged very easily and quickly.”
“Everyone at Fireside was extremely helpful and knowledgeable about all of the products we were looking at.”
“They run a very good operation. The service tech came when they said they would. They did a good job. They left everything neat and clean.”
“It is very nice in the store. It is set up like a jewelry display. Comfy feel. The young lady who helped us was very nice. The installers were very nice, fun, precise, and explained everything. We felt very comfortable. If and when we have more money we will most likely check out the outside ovens and pits. Looks good out there!”
“All of the people there are very professional and caring. Listening skills are great. Hard to find these days. I installed the fireplace insert myself.”
“Ken and Greg were great to work with. Thanks!”
“Very happy with our Dimplex product. From the selection of our product to installation, everything went very smooth. Recommend Fireside to everyone. Our friend saw our fireplace and was very impressed.”
“Great customer service.”
“The wait time was a little long to talk with someone. Workers were supposed to arrive between 12-12:30. I took a half day off work and no one showed up until 2:30. It would have been nice to have a phone call explaining they were going to be late. Salesperson was very friendly and installers were very quick and professional once they arrived.”
“We shopped other companies but had the best, most informed experience at Fireside. The crew was courteous, clean, and respectful of our home.”
“I wasn’t in the store to order this but have been in your store several times. Thanks for all people who care and want to help. They tried to keep prices down so we can purchase. Installers were very knowledgeable and polite. We felt very comfortable with them in our home. I’ve told several people about your store and the installers who came. Everyone I talked to was always very courteous and wanted to help.”
“This is our second purchase this year and we have been very satisfied.”
“Greg did a great job in helping us make up our minds in what to purchase.”
“Jeremy was great and very responsive and knowledgeable and patient with me. I had a lot of questions! Others were very helpful as well.”
“Sales people were very knowledgeable and helpful! We are very pleased with the entire process: Looking/asking questions, purchasing, delivery, and set up. The best, most realistic electric fireplace!”
“We had a new fireplace installed about 2 years ago. Love your store- just wish there was a location in Eureka!”
“The salespeople were terrific!”
“Love the fireplace! We were very satisfied!”
“Thank you Greg Brown!”
“Wow… so impressed with the retail store… so many lovely choices… the tech who installed our cover was so professional.”
“I have been a customer for about 13 years. Through the years I have always had friendly and courteous service. The products you carry are top quality.”
“Simple, great service. They have a huge selection of grills. Gas or charcoal; smokers of all kinds. They have fireplaces for patios and gas stoves from top manufacturers.”
“Very helpful staff. Staff was very helpful and courteous.”
“Our opening ended up being a bit bigger- fire insert fit, just has more black on the top none on the bottom. However, we love the ease of use! We are so glad that we did this.”
“I’ve already recommended you to a friend.”
“Greg Brown was excellent to work with and was able to get just what we wanted in a timely manner. Greg did a great job.”
“They had positive suggestions and explanations, on install, helpful, friendly, courteous.”
“Great job! Meticulous attention to detail! Seamless installation!”
“Kevin and Gabriel were outstanding! Very neat, courteous, and answered all of our questions. Fireside is the BEST!”
“Good products, good people, pricey, but, oh well! I like the quality and good service.”
“We are waiting on a replacement mantle. The installers were on time as scheduled.”
“very helpful answering questions and concerns. I did not have experience with pellet smokers. I’m very happy with my Yoder Smoker purchase!”
“Installer was great! Very detailed and cleaned up when he was done.”
“All counter people were helpful when I showed my basic plans of my wood burning stove. Your pipe braces and roof stabilizer bars were very well made and strong. I used 2 round support horizontally to hold about the same length of pipe, about 36 inches. I also used a roof stable bars (2pieces) that held the vertical pipe and rain cap. We are in an area of ‘high winds’ and so far the 2 pieces stabilizer kit keeps the stove piping rigid. My stove so far has ‘good draft’ as the smoke flows out the stove piping okay. Even on cold days if I start a fire, the smoke goes out well.”
“Friendly and knowledgeable staff”
“Installers were most professional and polite gentlemen installation/service reps we have ever dealt with.”
“Thank you so much. We love our doors!”
“The installers were very friendly and helpful in answering questions I had on the use of our gas fireplace. When they left, you couldn’t even tell they had been here.”
“The two men that were sent to my cabin were excellent craftsmen. They were the cherry on top of my excellent experience!”
“Greg was a great help. Thanks!”
“Everyone we dealt with was professional and courteous. We did our own install. We have received many compliments on our new mantle for our fireplace.”
“Professional and knowledgeable staff. The man who installed my gas grill was professional and knowledgeable, as well as courteous.”
“Installers were extremely professional. All personnel were great from the sales staff to the service and installation workers.”
“Both men that were here did excellent work.”
“Everyone in the store was full of knowledge and very friendly. The two guys who installed my fireplace were awesome! They did great work and very friendly.”
“Professional, friendly service, from the sales person, Jenn to the chimney sweep and installers.”
“I shopped other stores but found Fireside in Arnold to be the most helpful, personable, friendly, and informative AND a very good product. I know I will enjoy my new fireplace!”
“I love my logs. They look great!”
“The first mantle shelf came in wrong so it took a long time to get the shelf, but they made it right. The only thing it cost me was an extra trip to the store.”
“They were all so great. They went above and beyond for something we wanted. It was like dealing with a ‘family store’. I can’t say enough about all the staff!”
“No room for improvement but please keep up the good work.”
“Very pleased with the sales person and installers. Love my fireplace!”
“Already referred to 2 families.”
“Employees were very friendly and courteous. Job was done on time. The installer explained all operations as well.”
“Your installers were more than pros. They were great!”
“Very happy! The installer was excellent and the salesman was very helpful and experienced.”
“Very helpful. We cancelled service in order to have Fireside do the job!”
“Nick was a pleasure to work with. He is very knowledgeable, courteous, and was quick to respond to all of our questions. Everyone in the store was very kind.”
“Jenn was very responsive.”
“Quick install! The installer was very particular and paid attention to detail. They cleaned up after themselves really well (very important)!”
“We came in to pick up a fireplace on a Sunday and you all were busy as could be but one of the men, the guy with the dog (love that the dog gets to come to work!), got our order together quickly.”