Testimonials

“Great job!  Great service!  Friendly service!”

Mike Leeker

“My husband and I want to thank you for going “above and beyond the call of duty” to find and correct a problem that we were consistently experiencing with our Heat and Glow gas fireplace.  We are very grateful to Greg who initially listened to our description of the problem, took our complaints seriously and then informed you of the problem.  We are most grateful to you who actually took the time to plead our case to the manufacturer in a timely manner, follow through with the installation and then correct the final problem.  And we are grateful to both Scott and Dave who were able to figure out what was really going on at the very end.  You have a wonderful group of people working at Arnold Stove and Fireplace.  You really try to stand by your product as much as humanly possible.  We can’t possibly tell you how grateful we are. May your business be greatly blessed in the years to come.  We are very happy customers.”

Ed & Kay Lewandowski – 2/10/17

“There are 3 places within 10 minutes of us to buy a fire pit but NONE came close to the service and knowledge we received from Fireside Hearth & Home.  Your place is 17 miles from our home BUT well worth the drive!”

Mary Margaret Meyers-Walker – 2/10/17

Excellent service from the sales staff scheduling and installation. Scott’s work excelled my expectations.  Beautiful, describes my fireplace.

Patsy Evans – 2/10/17

The logs look great!  they fit the decor and space well.  I’m very satisfied.

Mike Millaway – 2/10/17

Fireside offers high quality products.  The staff is friendly and knowledgeable.

R. Roth – 2/9/17

Thanks for having our smoker put together and ready to go.  Assisting the lift in our truck was also appreciated.

Justin Raithel – 2/9/17

One of the inner trim pieces that was sent with the mantel came out a little short, so our builder had to shim it some & caulk it to make it work.  Our builder did the install.  Jenn & Jeremy were extremely helpful in designing the new mantel to our specifications and taste.  We are very grateful to them.

Joe & Cathy

“They were so nice and very quick!”

Michelle Redel – 2/9/17

“Very helpful, courteous delivery guys.  Second over $1000 purchase.  Happy with products (gas fireplace & grill).  We have made excellent smaller purchases and have received the same quality of help.”

Cathy Foushee – 2/7/17

“Loved the patio set, don’t love the cost.  Looking forward to using it over the warmer weather, color is great, love the warranty.  great quality”

J. Nuelle – 2/4/17

“Appreciated the installers making a special trip to connect remote controller.  Good, friendly service.  Very knowledgeable sales and installation staff”

Terry Milne – 1/23/17

“Fireplace looks amazing, what a difference.  The installers were friendly and did a great job.  I gave them a 4.5 because… we have a hardwood entry and when they came in there was dirt from dirty boots from the front door to the fireplace.  Try shoe covers for those of us that are kinda clean freaks.”

Brian Padgett – 1/20/17

“very good service.  Would recommend you to friends.”

Allen Jacobs – 1/18/17

“Product knowledge on The Big Green Egg was wonderful!”

Nick DuBuque – 1/14/17

“Jenn has been a joy to work with.  She has been a big help with the layout of our patio fireplace.  Jenn has listened to our ideas and has not only put those into a design but has added finishing details that were not only in line with what we wanted but enhanced the design.   We look forward to working with her again as we continue our patio design.”

Anonymous – 1/13/17

“Very nice showroom and liked the dog.  I don’t like dogs but that dog is very nice.  Very nice crew.”

R. Enke – 1/12/17

“The salesman, Greg, was awesome!!  Hats off to him, a true asset to your business!!  Installers were equally awesome!!”

Lori Burgert – 1/12/17

“Chris is awesome!”

Anonymous – 1/12/17

“Staff was really good.  Went a lot better than most of my projects.  Taxes were a shock.”

Wallace Weihe – 1/12/17

“Even when I called to change my order it was no problem, and even the new insert was still on time!”

John Wengert – 1/11/17

“Very nice.  They were so helpful.  Definitely recommend Fireside to all my friends.”

Anonymous – 1/11/17

“Everyone was very helpful and kind.  I will definitely recommend your services.”

Sandra Beard – 1/6/17

“Everyone did excellent work and went out of their way to give me what I needed.  I have already referred friends.  Absolutely thrilled with the results.  Still frequently look at it and can’t believe it’s in my house.”

D. Zollner – 1/5/17

“Our installer was courteous, professional, and clean.  A real asset to your company.”

Richard Robinson – 1/3/17

“Was very satisfied from start to finish.  Bad weather slowed things down a bit but was kept informed along the way.  Jeff & Nathan, who did the stone were great guys.”

Joel Donley – 12/30/16

“Great team to work with!”

Anonymous – 12/30/16

“Have wanted to upgrade our fireplace for years to the gas insert.  It was worth the wait!”

Pat Brown – 12/28/16

“We did have to find someone to ask for help but we had an extremely pleasant experience.  Sales associate was knowledgeable and helpful in providing recommendations.  My husband is big into smoking meat so we will definitely be back to check out all your smoker products.”

Caitlin Smith – 12/27/16

“Installers were very courteous and friendly.  Very professional, they came in knew what to do and got it done, good ‘quality work’.”

Chris & Sandy Byrd – 12/27/16

“Love our fireplace!”

Anonymous – 12/27/16

“Aesthetically, it looks great!  A chimney cap is hard to rate.  I never visited the store.  I called for a chimney clean and needed parts.  The service techs were fantastic!  I apologize that I don’t remember their names.  The service techs were extremely friendly, courteous, and left my house cleaner than when they arrived!”

Sean Odheal – 12/23/16

“Thank you for the efficient installation of our gas log set.”

J. Thornsberry – 12/22/16

“Everyone was great, including the installers!”

Brenda Gavin – 12/22/16

“Our sales person was very helpful with our choosing what we wanted and needed for our fireplace.  The installation was great.  The installer completely explained how everything worked and the area was clean when he left.”

Mike & Pam Lowe – 12/22/16

“Wasn’t convinced the electric log insert would work.  After getting it home and installing in a freestanding fireplace, it works great!”

Robert Brown – 12/21/16

“Sales people were friendly and courteous, especially since we came at the end of the day.  Great service!  Installer was so good.  He went above and beyond to make our logs work in our fireplace.”

Anonymous – 12/21/16

“The job turned out better than we expected.  The installers were very capable and friendly.  The fireplace is beautiful.”

Richard & Diane Voytas – 12/20/16

“The staff was helpful and knowledgeable and made the process easy from purchase to installation.”

Frank & Lisa Cardinale – 12/16/16

“Great experience, from purchase, planning, to installation.”

Glenn Melching – 12/16/16

“I like the service tech.  He told the truth when there was a problem.  He fixed it quickly so that I can enjoy my fireplace.”

Evelyn Rulon – 12/15/16

“The product is awesome- very happy!  Everyone we dealt with was great!!  Very helpful!!  Although it was freezing cold on install day, the guys were very good.  They didn’t let cold get to them.  Very professional!!”

Steve & Dana Spangler – 12/13/16

“I wasn’t in the store.  Jordan was so helpful.  Workers were so professional and pleasant.”

M. Nash – 12/12/16

“Dave and Al were very respectful of our property in every way.  Very professional!, which is not easy to find these days.  Great job!  I talk about our experience to friends but don’t know anyone at this time for recommendations, although, I’m trying to talk a friend into contacting you to change fireplace from wood to gas, which she wants to do, eventually.”

Jan Wecker – 12/12/16

“Bought magnetic screen doors.  Right one doesn’t grab the magnet when hot.  Jenn was very knowledgeable and helpful.  We would not have purchased to doors and rug without her help.”

Barbara LaChance – 12/9/16

“Jenn was great, responded to emails and voicemails immediately.  We had damage to our plaster during installation.  Joe came out and fixed it within the week.  Perfect now!”

Dan & Kripa Christiansen – 12/9/16

“Gabriel and Kevin did an excellent job.  Left no mess inside or out.  Very courteous and respectful.”

W. Wegmann – 12/7/16

“The ss cap was not what I expected.  Jenn was awesome!  Very helpful and knowledgeable.  Great customer service skills.  Kept us informed throughout the process.”

Mark Price – 12/7/16

“Entrance of the store was a little confusing- set up of counter.  Overall, I was very satisfied and impressed with the employees, both in the store and the installers.  They left my fireplace and surroundings clean and ready to use.”

Jane Goeke – 12/6/16

“Our experience was great!  Each person we talked to was very knowledgeable and extremely helpful.  We felt that you went out of your way to make us happy.  Thank you!”

Debbie Shead – 12/6/16

“Great experience!  We purchased the wrong size logs (our fault) and got them exchanged very easily and quickly.”

Kathy Scott – 12/3/16

“Everyone at Fireside was extremely helpful and knowledgeable about all of the products we were looking at.”

Andrew Sternau – 12/2/16

“They run a very good operation.  The service tech came when they said they would.  They did a good job.  They left everything neat and clean.”

Blaine Word – 12/2/16

“It is very nice in the store.  It is set up like a jewelry display.  Comfy feel.  The young lady who helped us was very nice.  The installers were very nice, fun, precise, and explained everything.  We felt very comfortable.  If and when we have more money we will most likely check out the outside ovens and pits.  Looks good out there!”

Anonymous – 12/2/16

“All of the people there are very professional and caring.  Listening skills are great.  Hard to find these days.  I installed the fireplace insert myself.”

Dan Lartonoix – 12/1/16

“Ken and Greg were great to work with.  Thanks!”

Anonymous – 12/1/16

“Very happy with our Dimplex product.  From the selection of our product to installation, everything went very smooth.  Recommend Fireside to everyone.  Our friend saw our fireplace and was very impressed.”

Roger & Patricia Wagstaff – 12/1/16

“Great customer service.”

Steve Bish – 11/30/16

“The wait time was a little long to talk with someone. Workers were supposed to arrive between 12-12:30.  I took a half day off work and no one showed up until 2:30.  It would have been nice to have a phone call explaining they were going to be late.  Salesperson was very friendly and installers were very quick and professional once they arrived.”

Anonymous – 11/30/16

“We shopped other companies but had the best, most informed experience at Fireside.  The crew was courteous, clean, and respectful of our home.”

Peg Bodinet – 11/29/16

“I wasn’t in the store to order this but have been in your store several times.  Thanks for all people who care and want to help.  They tried to keep prices down so we can purchase.  Installers were very knowledgeable and polite.  We felt very comfortable with them in our home.  I’ve told several people about your store and the installers who came.  Everyone I talked to was always very courteous and wanted to help.”

Chris Dieteman – 11/28/16

“This is our second purchase this year and we have been very satisfied.”

Anonymous – 11/28/16

“Greg did a great job in helping us make up our minds in what to purchase.”

J. Gentry – 11/27/16

“Jeremy was great and very responsive and knowledgeable and patient with me.  I had a lot of questions!  Others were very helpful as well.”

David Pleimann – 11/23/16

“Sales people were very knowledgeable and helpful!  We are very pleased with the entire process:  Looking/asking questions, purchasing, delivery, and set up.  The best, most realistic electric fireplace!”

Jeff Spaulding – 11/22/16

“We had a new fireplace installed about 2 years ago.  Love your store- just wish there was a location in Eureka!”

David & Janet Marsh

“The salespeople were terrific!”

Rick Gieseke – 11/18/16

“Love the fireplace!  We were very satisfied!”

Diane Schuttenhelm – 11/18/16

“Thank you Greg Brown!”

E. White – 11/14/16

“Wow…  so impressed with the retail store…  so many lovely choices…  the tech who installed our cover was so professional.”

Anonymous – 11/14/16

“I have been a customer for about 13 years.  Through the years I have always had friendly and courteous service.  The products you carry are top quality.”

Mike & Barb Peppers – 11/14/16

“Simple, great service.  They have a huge selection of grills.  Gas or charcoal; smokers of all kinds.  They have fireplaces for patios and gas stoves from top manufacturers.”

Michael Peppers – 11/14/16

“Very helpful staff.  Staff was very helpful and courteous.”

Tom Meyer – 11/12/16

“Our opening ended up being a bit bigger- fire insert fit, just has more black on the top none on the bottom.  However, we love the ease of use!  We are so glad that we did this.”

Anonymous – 11/10/16

“I’ve already recommended you to a friend.”

Dottie Koch – 11/10/16

“Greg Brown was excellent to work with and was able to get just what we wanted in a timely manner.  Greg did a great job.”

Jim Gioia – 11/10/16

“They had positive suggestions and explanations, on install, helpful, friendly, courteous.”

Bob Macher – 11/8/16

“Great job!  Meticulous attention to detail!  Seamless installation!”

Dave & Denise Weiss – 11/7/16

“Great people!”

Anonymous – 11/7/16

“very satisfied”

Sherry Compton – 11/5/16

“Kevin and Gabriel were outstanding!  Very neat, courteous, and answered all of our questions.  Fireside is the BEST!”

Tom Sinak – 11/3/16

“Good products, good people, pricey, but, oh well!  I like the quality and good service.”

Jim Cocos – 11/3/16

“We are waiting on a replacement mantle.  The installers were on time as scheduled.”

Bart & Karen Eaton – 11/2/16

“very helpful answering questions and concerns.  I did not have experience with pellet smokers. I’m very happy with my Yoder Smoker purchase!”

Scott Finley – 10/29/16

“Installer was great!  Very detailed and cleaned up when he was done.”

Leah Stewart – 10/28/16

“All counter people were helpful when I showed my basic plans of my wood burning stove.  Your pipe braces and roof stabilizer bars were very well made and strong.  I used 2 round support horizontally to hold about the same length of pipe, about 36 inches.  I also used a roof stable bars (2pieces) that held the vertical pipe and rain cap.  We are in an area of ‘high winds’ and so far the 2 pieces stabilizer kit keeps the stove piping rigid.  My stove so far has ‘good draft’ as the smoke flows out the stove piping okay.  Even on cold days if I start a fire, the smoke goes out well.”

John Kiefer – 10/27/16

“Friendly and knowledgeable staff”

Judy West – 10/25/16

“Installers were most professional and polite gentlemen installation/service reps we have ever dealt with.”

Will & Kate Kauffmann – 10/25/16

“Thank you so much.  We love our doors!”

Beth Eggers – 10/24/16

“The installers were very friendly and helpful in answering questions I had on the use of our gas fireplace.  When they left, you couldn’t even tell they had been here.”

Christine LaChance – 10/13/16

“Very happy”

Rick & Kelly Haines – 10/13/16

“The two men that were sent to my cabin were excellent craftsmen.  They were the cherry on top of my excellent experience!”

Tim Ward – 10/13/16

“Greg was a great help.  Thanks!”

Gene Baumgartner – 10/8/16

“Everyone we dealt with was professional and courteous.  We did our own install. We have received many compliments on our new mantle for our fireplace.”

Alan Bacon – 10/8/16

“Professional and knowledgeable staff.  The man who installed my gas grill was professional and knowledgeable, as well as courteous.”

Charles Reichert – 10/7/16

“Installers were extremely professional.  All personnel were great from the sales staff to the service and installation workers.”

Michael Jerman – 10/7/16

“Both men that were here did excellent work.”

R. Tallis – 10/6/16

“Great service!”

Pat Marus – 10/5/16

“Everyone in the store was full of knowledge and very friendly.  The two guys who installed my fireplace were awesome!  They did great work and very friendly.”

Anonymous – 10/5/16

“Professional, friendly service, from the sales person, Jenn to the chimney sweep and installers.”

Sharon Keppler – 10/5/16

“I shopped other stores but found Fireside in Arnold to be the most helpful, personable, friendly, and informative AND a very good product.  I know I will enjoy my new fireplace!”

A. Talken – 10/3/16

“I love my logs.  They look great!”

M. Burtnett – 10/3/16

“The first mantle shelf came in wrong so it took a long time to get the shelf, but they made it right.  The only thing it cost me was an extra trip to the store.”

Jeremy Lovegreen – 10/1/16

“They were all so great.  They went above and beyond for something we wanted.  It was like dealing with a ‘family store’.  I can’t say enough about all the staff!”

Steve & Terri Darmon – 10/1/16

“No room for improvement but please keep up the good work.”

Sue Rice – 9/30/16

“Very pleased with the sales person and installers.  Love my fireplace!”

M. Henderson – 9/29/16

“Already referred to 2 families.”

Dan & Nikki Roberts – 9/28/16

“Employees were very friendly and courteous.  Job was done on time.  The installer explained all operations as well.”

Betty Crockett – 9/28/16

“Your installers were more than pros.  They were great!”

Keith Drinen – 9/28/16

“Very happy!  The installer was excellent and the salesman was very helpful and experienced.”

David & Rhea Pretto – 9/27/16

“Very helpful.  We cancelled service in order to have Fireside do the job!”

Denise Zavorka – 9/23/16

“Nick was a pleasure to work with.  He is very knowledgeable, courteous, and was quick to respond to all of our questions.  Everyone in the store was very kind.”

Karen Elz – 9/23/16

“Jenn was very responsive.”

Chris May – 9/21/16

“Quick install!  The installer was very particular and paid attention to detail.  They cleaned up after themselves really well (very important)!”

Brian Deese – 9/16/16

“Excellent experience!”

Ray Farley – 9/14/16

“We came in to pick up a fireplace on a Sunday and you all were busy as could be but one of the men, the guy with the dog (love that the dog gets to come to work!), got our order together quickly.”

Karen Yeager – 9/13/16

“We didn’t have the chimney but got it the next day.  We should have gone over the order.  I am referring Todd.  The grill is wonderful, quality made.”

Kevin Wisdom – 9/12/16

“You were our last stop while shopping for a new fireplace, and I wish that we had come to you first.  Your staff was helpful, friendly, not pushy, and -above all- honest with us about our options and needs.  Everything was done neatly, efficiently, and professionally.  Your technicians were also friendly and explained everything, thoroughly when finished.  Everything was completely cleaned up when they were done.  Thank you!”

Charles & Patricia Hannon – 9/6/16

“I had something in mind before going to the store but Jenn Lewis explained why it probably wasn’t a good solution and offered alternatives.  We got the custom glass doors with magnetic screen.  Absolutely love the look.  Scott installed the doors and was great!  No more sliding screen- Perfect!”

Carl & Sharon Bloom – 9/2/16

“Both groups of installers did a great job.  Overall the process was easy.”

Chris Wegmann – 9/1/16

“We were impressed with our outdoor grill and the staff was able to answer all of our questions.”

Terry Scandrett – 8/30/16

“Knowing that union sheet metal workers would be doing our installation gave me peace of mind that the job would be done right.  Their professionalism was outstanding.”

Richard Akin – 8/30/16

“We have bought several items from Fireside over the years, from gas grills and fireplaces and 2 Big Green Eggs.  We have also taken several cooking classes and have enjoyed our experience each time.  Thank you!”

David Schaub – 8/27/16

“I have used Arnold Stove & Fireplace on several occasions over the years.  Without fail, I’ve received outstanding service.  I also appreciate your commitment to maintaining ‘state-of-the-art’ inventory.  Thank you!!!”

Karen Karabell – 8/26/16

“Very friendly and professional staff!”

Deanna Shea – 8/25/16

“Excellent installation experience.  Very likely to refer friends and family.”

Richard Weeks – 8/23/16

“The man that installed our repairs and cleans the chimney every year is so nice!”

Sherry Kaesen – 8/19/16

“Thank you!  We love the new fireplace!”

R. & C. Schmitt

“The product turned out great!”

R. & P. Brisson – 8/10/16

“Staff was great!”

Michael Thompson – 8/6/16

“Love your group”

Jerry & Sue Jones – 8/5/16

“Great products, wonderful advice!  Very professional staff.”

Todd & Jamie Whetstone – 8/5/16

“‘Thank you for the good service.”

Nancy Woestendiek

“Jenn is the best & has a great personality; very knowledgeable; great to work with.  Did I mention, Jenn is GREAT!  Only negative was delivery address not confirmed.  Slight error in the follow-thru.”

Marsha LeGrand – 7/27/16

“The installers did great work and cleaned up everything after the job.  They went above and beyond I will definitely refer customers.”

Kevin Kremer – 7/26/16

“Dave & Kevin did a fantastic job and are very knowledgeable and professional.  Again the ambience lights area a bit pricey for just having your technician to change out.”

Joseph Meier – 7/25/16

“very professional both sales and installation”

Matt Wilson – 7/25/16

“Great service!”

Anonymous – 7/24/16

“I’m so glad I made the trip to your showroom.  Staff (I think Greg), was wonderful!  He was not ‘pushy’ but presented options in a professional and respectful manner.”

Kara Hayden – 7/24/16

“I bought a Yoder Smoker.  The staff was very helpful loading it though.  Even though it was a bit of a drive.  There are 2 Yoder dealers in our area, Arnold Stove is by far the friendliest and easiest to deal with.”

Kris Covert – 7/23/16

“Very helpful & great!  Product was at a good price!  Thanks!”

Bob Papin – 7/23/16

“Jenn was very helpful and patient as I was indecisive on the mantle type, stone, etc.  very professional!  Love the fireplace!  It is gorgeous- a very nice focal point in the room.  Can’t wait to use it this fall/winter.”

Cathy Finley – 7/21/16

“Love the new fireplace and stone. It’s beautiful!”

Jan Sweeney – 7/18/16

“Our grill was delivered 10 days after its promised date.  The installers were awesome!  Quickly assembled- no mess!”

Kelly Hasty – 7/8/16

“Knowledgeable and professional sales staff!”

William Allen – 7/6/16

“very pleased with total experience and product”

K. Ringe – 7/5/16

“Fireside is my go-to store for my fireplace related.  They are knowledgeable, capable, and courteous.”

William Simmons – 6/29/16

“Totally amazing transformation!  Ken went above and beyond to help me rehab an old gas fireplace that rarely worked into an amazing gathering point for the 4th of July weekend!!!  Scott was so amazing with the installation and had all the answers for ALL of my questions!”

George & Lori Weber – 6/29/16

“Always a positive experience at your store.  They are very professional and knowledgeable- great product selection for a BBQ nut like me.”

Bill Cocos – 6/28/16

“Resolution of marred front screen could have been solved quicker if just replaced through the manufacturers’ warranty initially.  Installation crew and sales personnel were very pleasant and professional.  Already referred Fireside to others.”

Beverly Meyer – 6/27/16

“Jenn was very helpful through the process.  I was told by a few people in the community not to bother going to your store.  Too expensive.  I did not find this to be true.  I will come back if I ever need a fireplace. Thank you!”

Lauri Choate – 6/27/16

“Everyone was great to work with!”

Mark Summerfield – 6/23/16

“Everything was fixed as promised and installation was done in a timely, professional manner.  We were very satisfied with the product, service, and professionalism of your company.”

Anonymous – 6/22/16

“It might be worth putting flyers in mailboxes.  Almost every house in here needs the same work done.  The cost is very reasonable.”

Jim & Betty Oliver – 6/21/16

“We were sold a large Green Egg that was rusted and outside.  We exchanged it for an XL, happy with the product but unhappy that we were given a poor product originally, for such a high cost.  The sales people were very friendly, knowledgeable, and good recommendations to support the product.”

Amy Kramer – 6/18/16

“very knowledgeable and helpful with the Egg product line!”

John & Kristen Meyer – 6/14/16

“Our purchase and experience with Fireside was first class and we love our grill!”

Dan & Karen Bantle – 6/14/16

“Re-phone contact and email contact with Jordan was excellent.  The installers were very efficient and pleasant.”

Anonymous – 6/14/16

“Egg was assembled and ready for self-installation.”

Robert Duffe – 6/12/16

“Salesman was very nice and informative.  I will be recommending to others.  Always liked the store and we love our electric fireplace (love the color changes and easy install).  Thank you again!”

Sherry Habermehl – 6/9/16

“Ordered- special order over the phone- Greg was very helpful”

Bob M. – 6/7/16

“I’ve been very satisfied.  I’ve purchased an XL Big Green Egg and now a Yoder Smoker.  Love the Yoder for the ability to plug in, set and walk away.”

James Irvin – 6/4/16

“amazing, prompt, friendly service”

Dina Lewis – 6/3/16

“Everyone was great!”

Dave Manegre – 6/2/16

“Husband said it was the best birthday present ever…XL Egg!”

Tina Fischer – 5/30/16

“Great experience- knowledgeable staff”

Dave Tate – 5/27/16

“I have used Chris for fireplace inspections for many years since I am a realtor.  He is always super friendly and helpful, so he’s my fireplace guy!  So, when I needed a chase, of course, I called Arnold Stove and Fireplace Center!”

Kris Kimerle – 5/24/16

“The igniter only worked the first time we used it.  When spending $2000, I would expect not to have to get a lighter out and risk my hand being burnt.  My husband and I did the install but it was very easy and straight forward.  We entertain a lot and this is the perfect addition to our back patio.  We’ve received many compliments already.”

Natalie McGraw – 5/21/16

“Employees are knowledgeable about the products and very helpful.  Installation crew was great!  They cleaned up after themselves and were very nice to talk to.”

Jake Stumpf – 5/20/16

“My installer was thorough and answered all of my questions.  I can’t remember his name, but he was at my home on Friday.  He cleaned up after himself and was such a nice thoughtful man.”

Laura Kremer – 5/20/16

“A little expensive but still like it!  They did a good job with the install.  We love it!”

Jeff Burke – 5/19/16

“We have used our grill numerous times; grilling steaks, frying fish, and everything works great!”

Donald Thebeau – 5/19/16

“One of the prettiest stores and I’ve visited a lot of BBQ stores.  I love the staff because they apparently love their jobs.  Folks are always smiling!”

D. Helton – 5/19/16

“In all fairness to my salesperson, he was not feeling good that day, so talking for him was probably difficult.  I had also researched the product prior to visiting the store, so he really didn’t need to sell the product.  I realized early that you guys sell merchandise of companies that stand behind their products.  We had an issue with my Smokin’ Brothers Premier 36 and their customer service was exceptional.  They called me back within 10 minutes.”

Brian Monroe – 5/14/16

“On each of 2 visits, the salespeople were great- knowledgeable, courteous, and very helpful.  We were very satisfied.  We plan to return and purchase our Egg.”

Anonymous – 5/14/16

“Keep up the great work!!”

Vince Marino – 5/14/16

“very friendly and knowledgeable about the Napoleon grill that we purchased”

Mark Pieper – 5/14/16

“Salesperson were very helpful to ensure that we bought the grill that would best fit our family’s needs.  We were very pleased with our service.”

Raymond Keath – 5/14/16

“Greg was very knowledgeable and helped me choose the correct option for me.”

Cecilia Cotter – 5/13/16

“Jenn was great during and after the sale.  Thanks for the hookup on the demo grill, Ken!”

Mark Gordon – 5/12/16

“Love the hot tub!”

Pam Donatt – 5/11/16

“Love my gas fireplace and screen”

Elden Family – 5/11/16

“I was never in your store.  The gentleman who came to do the estimate and the work was wonderful!  He was very courteous and efficient.”

Linda Frazier – 5/10/16

“Your install team was great”

Gretchen Reese – 5/9/16

“This was the first time in the store.  What a great experience!  Everyone was friendly and helpful.  Fantastic customer service- we will be back.  My husband and I are in the business of dealing with customers daily.  This store is a GREAT example of customer service.”

Tom & Susan Kasner – 5/9/16

“We are very pleased with our Napoleon grill.  Our experience working with Fireside was well worth the drive to Arnold.  Definitely would recommend Fireside to others.”

Laura Druso – 5/9/16

“We’re customers for life!  Our installation was perfect- on time, delivered our Egg to the deck/back yard.  They made recommendations on how to use and get started.  Very friendly!  You were very knowledgeable about the product and it’s nice.  You had experience using the product as well.  NO PRESSURE USED EITHER when answering our questions about ‘should we buy this product’.  We came to that conclusion on our own.  We LOVE our Egg!!!”

Larry & Julie Mangels – 5/4/16

“Price for the Sonoma Pergola was excellent.  Although we did not purchase; the price for Polywood furniture was also excellent!”

C. Costello – 5/2/16

“Kept your promises- not pushy”

Jennifer Bruner – 4/30/16

“Great experience!!  Ken was very friendly and knowledgeable.  We got the perfect grill for us.  We’ve been back twice and the Napoleon grill is BEYOND our expectations!  Thanks, Ken!”

Mike & Carol Crawford – 4/30/16

“We will not use the fireplace worked on until Fall 2016 so not definite all is great but your employees were very professional, pleasant, and made as little mess as possible.”

Linda McHenry – 4/26/16

“You guys were great!”

Tom Stremlau – 4/21/16

“I had a unique situation with LOPI insert.  Once removed, the flue was not functional- still not installed and unsure if the fireplace will draft properly.  Everyone I worked with was kind and attentive.  I just wish there had been a little more follow up to make the fireplace functional.”

E. Villa – 4/21/16

“Everyone was professional and courteous.  Chris did a great job and was pretty efficient.”

Anonymous – 4/19/16

“Great job, looks great!”

Rob Roth – 4/19/16

“Great group of knowledgeable people that leave you feeling like a friend.”

Michael Williams – 4/10/16

“Good job!”

Ladislav Grebik – 4/8/16

“Team was great, efficient, and courteous.”

Anonymous – 3/30/16

“Friendly, helpful, and courteous staff; wide range of products”

Anonymous – 3/30/16

“Friendly, efficient, great value”

Jim Caldwell – 3/28/16