Arnold Stove & Fireplace Center did an excellent job! We were very satisfied with our new gas fireplace!
We have purchased two stoves from Fireside. We waited eight years to install the pellet stove. You were so helpful to look up our records to purchase additional pipe that we needed. We love working with your company. Thank you for helping us get our projects done. We love the end result!
Shopping at Fireside in Arnold, was a great experience. The installers were very professional and clean. Working with Fireside was great! Thank you all for making this project successful! I recommend you guys all of the time.
We purchased the Noah electric fireplace from Arnold Stove & Fireplace Center. Our experience, from purchase to final product sitting in our living room, has been very pleasant and easy. We purchased an electric fireplace and were able to assemble it within an hour and had no problems. It is a beautiful piece of furniture! We highly recommend your store and your products!
I was extremely impressed with the young lady, Tricia, who was eager to help me. She was very courteous, as well. Ted came at the appointed time and was very friendly, courteous, clean, and knowledgeable. Working with Arnold Stove & Fireplace Center, was a great experience! Thank you!
I came into Fireside in Arnold and bought an electric fireplace. I am so pleased with how realistic it looks! I love shopping at your store. Thank you for selling quality products!
We had a wonderful experience shopping at Arnold Stove & Fireplace Center. The employees are all very knowledgeable and extremely helpful. We wanted everything to look perfect. Your company was able to pull that off for us. We are very happy with our purchase!
The gentleman who came out to measure, Ron, made my dreams come true! He made it happen!!!! The gas line was a problem, however, he figured out a way to install the fireplace that I wanted. The installers and electrician were polite and respectful. They cleaned up their mess and worked very quickly. I am so happy with the end result! I cannot recommend you enough to everyone that comes into my home. Thank you!
The Explorer I is phenomenal! It is an incredible stove! Al and Kevin, our installers, were competent, clean, and very courteous. We could not be happier. We truly enjoyed working with Arnold Stove & Fireplace Center. We recommend your company all of the time to our family and friends.
The installer had some issues. It took him longer than expected, but he was patient. He did an outstanding job! I came into Fireside looking for some help. Your staff was excellent. they were very patient with my silly questions. I appreciated all of the time that they gave me, in helping me with all of those questions. My fireplace looks great. I am very satisfied with my purchase.
We never came in to Arnold Stove & Fireplace Center but we had a great experience! The service that we received was amazing! We love the way our fireplace looks, now. Thank you for making look exactly how we wanted it!
Arnold Stove & Fireplace Center has a very professional staff. They are very knowledgeable and friendly. We loved working with the sales people as well as the installers. Everyone was great!
We absolutely love your store! Everything from the things sitting on the mantles, to the choices of fireplaces, barbecue grills, and accessories. We always enjoying coming in to Fireside, the employees are so friendly. We recommend your company all of the time.
Fireside in Arnold has very courteous service. I like the way the maintenance was explained. Thank you for employing such knowledgeable staff! I look forward to working with your company again in the future!
We purchased a fireplace for our patio. Jeremy explained everything in detail, which we appreciated. He made us feel like we were his only customers. It is so nice that your company realizes that not every customer has the knowledge and/or background needed when making a purchase. We really appreciated his attention to detail to ensure we had exactly what we needed. I had called other places for information. No one else would give me the time of day. We love the logs! And the installers were great! We recommend Arnold Stove & Fireplace Center to all of our friends and family, all of the time!
The sales associate that we worked with was very friendly and knowledgeable. She showed us all of the fireplace options that were available to us, which also included the colors of the frames and doors. The installation went smoothly and the work area was kept clean. We were provided with a full explanation of the automatic starter. The installers answered all of the questions that we had, before leaving. This is the second time that we have purchased fireplaces from Arnold Stove & Fireplace Center. Both times that we have purchased from you, we have received amazing service! We recommend people every chance that we get.
I love this store! Everyone was very friendly and helpful. When I had a problem with the size of the fireplace insert that I purchased, the problem was taken care of immediately! Thank you for being so quick to help make things right for me! I recommend Arnold Stove & Fireplace Center to everyone! I look forward to working with your company again.
Your salespeople were very knowledgeable and respectful. They respected the concerns that we had prior to making our purchase. We will always come back to Fireside for any of our future needs. We continue to recommend your company whenever we can.
We are very pleased with our product. The electric fireplace was even better than we expected. Our fireplace was simple to assemble. The wood around our unit fits like a piece of furniture in our room. We love it! Arnold Stove & Fireplace Center has great quality products and amazing service!
The staff at Arnold Stove & Fireplace Center was very helpful and knowledgeable about the Big Green Egg. When we purchased our Egg, it was already put together for us. The starter bundle was a nice touch and made things so convenient for my first use. I love my Big Green Egg and use it quite often! My experience at your store was so great, that I have already referred a few friends. Thanks again!
We are so happy with our new fireplace! Everyone that we worked with was very helpful. We are very satisfied with the entire project! We rave to our family and friends of how great Arnold Stove & Fireplace Center has been with us.
We were very impressed with the installation process. They did a great job and paid great attention to detail!
We had a great shopping experience at Fireside in Arnold. Our installation went amazing! We enjoyed doing business with Fireside. We recommend them to our friends and neighbors.
Everyone was extremely friendly and knowledgeable. They took extra time to address the unique safety concerns that I had. I really enjoyed working with Arnold Stove & Fireplace Center!
Overall, we had a great experience! Your salespeople a very capable for our custom projects. Thank you!
The employees at Arnold Stove & Fireplace Center were able to answer all of my questions and helped with knowledgeable insight. We will be coming back for our future jobs! Thank you!
Great service! Thank you!
We love the dog being there. We also came on a busy Saturday to pick up a rather large item. We were taken care of promptly. We later found out, you don’t usually do large pick ups on Saturday. Thank you so much for helping us out!
Arnold Stove & Fireplace Center was much more reasonable than the other fireplace shops in the St. Louis area. We love our product! It was such an easy purchase for us to make!
This was our second big purchase from Arnold Stove & Fireplace Center this year. Both of our experiences have been great! The products are outstanding! We are so happy with our decisions to purchase from your company. We recommend Arnold Stove to all of our friends and family.
Fireside, in Arnold, has very knowledgeable salespeople. They are very friendly and easy to work with. We are so happy with the work that your company did for us.
We love our new gas insert. Everyone was so helpful, from salespeople helping us choose which fireplace would work best for us to the installation. The inspector also commented on the quality work that Arnold Stove & Fireplace Center did in our house. Thank you so much!
The salespeople were great! The installers were very professional. They did a great job!
Fireside in Arnold is outstanding! The staff is always helpful and knowledgeable. You have done three installs for us in the past month. Your installers are awesome! As a general contractor, it is so refreshing to have people show up with a no problem, can do attitude! Your installers are outstanding! We recommend people to you all of the time.
We absolutely love our new electric fireplace! Thank you for employing knowledgeable salespeople.
We had a great experience working with Arnold Stove & Fireplace Center. Everything exceeded our expectations!
I have nothing but good things to say about Arnold Stove & Fireplace Center. Everyone in the store has been very helpful and friendly!
We love our fireplace now! Thank you for fixing it so that we can safely use it again. The technicians got the job done before expected! Thanks again for doing such a great job!
This is just a short note to the owner, Ken, thank you! Thank you for the lava rock and for the refund check pertaining to the work done on my mom’s fireplace. I wanted you to know that your generosity, by way of the refund, became the answer to a prayer for someone in need. That refund was passed on to someone who has been going through a very rough time, for quite a while now, and didn’t have the money to pay the bills. Often we are unaware of where an act of kindness will lead. You have helped make life just a little bit better, for someone that you have never met. Thank you Ken!
We had a very enjoyable experience at Arnold Stove & Fireplace Center. When the installers came to our house, we had a few questions about maintenance and they were able to explain everything. We wish that we would have installed a fireplace years ago. Thank you for making this such a great experience for us!
I love working with Fireside in Arnold! Everyone was very polite and knowledgeable! When I had questions, they got back to me right away.
We really liked the store displays and selections. They are very beautiful. All of the salespeople were very professional and knowledgeable. We will be coming to Arnold Stove & Fireplace Center first for all of our future projects!
Jenn was fabulous to work with! We love our fireplace. Everything was super easy, with fabulous service, and very clean installation. It was all top notch! We recommend Arnold Stove & Fireplace Center to our family and friends.
Even though the insert that I have is 15 years old and is no longer available, you were able to track down the parts that I needed. Arnold Stove & Fireplace Center has great service!
Our salesperson, Jenn, was very helpful! She was knowledgeable and told us exactly what we needed to know to make our purchase so easy. Arnold Stove & Fireplace Center has outstanding support!
We love the electric fireplace insert that we purchased from Fireside in Arnold. It does a great job of keeping our room nice and warm!
Arnold Stove & Fireplace Center installed a blower on my gas fireplace. I love it and it works great! Thank you for all of your help so that I stay nice and warm this winter!
Your sales associates are very knowledgeable. They made my experience very smooth. Everyone was very courteous. This was a great purchase from a great company!
I absolutely LOVE your store! My experience was wonderful. I bought an entertainment center with an electric fireplace inside of it. I love it! It is not only a beautiful piece of furniture but it also is very functional. I recommend Arnold Stove & Fireplace Center to my friends and family all of the time.
The display set up at Fireside is extremely helpful! Your set up helped in making my decision on which fireplace I wanted. Thank you for making this an easy purchase for me!
Everyone that works at Arnold Stove & Fireplace Center is very friendly and welcoming. I absolutely loved working with your business and look forward to visiting again soon!
Our sales girl was the best! I would come back just for her. She knew all about the product and was very helpful! We are so glad that we came into Arnold Stove & Fireplace Center! We are so happy with our finished product!
Jenn could not have been any nicer and more helpful. The installer that installed our gas logs was extremely helpful and most of all cared about our home. He cleaned everything up when he was finished. We enjoyed coming to Fireside in Arnold. I bought my smoker from you as well. Everyone is very helpful and kind no matter which person you work with. I recommend your company to all of my friends and family.
We were very pleased with the entire process. We entered Arnold Stove & Fireplace Center, as novices. We were so educated and instructed without pressure of buying. We did buy a gas insert before we left. We absolutely love working with your company!
The Fireside service technicians are always polite. They clean up everything after they are done servicing my fireplace. They are great at explaining exactly what they are doing to get my fireplace ready for winter use. Thank you for employing great employees!
I cannot say enough good things about my whole experience. Jenn was extremely knowledgeable about the product. The installers were very friendly and efficient. They cleaned up everything, perfectly! Arnold Stove & Fireplace Center has fantastic customer service! I highly recommend them to anyone looking to improve their home.
I am more than pleased with the experience that I had with Fireside in Arnold. From the time that they quoted my project to the time of my install was amazing! I love the finished product! Thank you for getting me what I wanted so quickly!
Jenn was so helpful, knowledgeable, and friendly during the design process. I can’t praise her enough! The fireplace turned out even better than I had imagined! I look forward to visiting Arnold Stove & Fireplace Center again soon.
Fireside worked with us to install a fireplace insert into a fireplace that was a non-standard size. The result looks great and works exactly like we wanted. Thank you so much for helping us achieve the look that we wanted for this room! We love it!
Every time that I walk into Fireside, I always have a great experience! Thank you for having such great employees that make shopping in your store so enjoyable!
From the moment we walked in the door of your showroom to the install, we had a great experience! We recommend Arnold Stove & Fireplace Center to all of our family & friends.
Our salesperson, Nick, and the owner, Ken were very knowledgeable and extremely helpful. Shopping at Fireside is an enjoyable and interesting experience. Nick and Ken both made this purchase an easy one for me! I look forward to my next visit!
Arnold Stove & Fireplace Center had great service and they made the process to install our fireplace so easy. We really enjoyed working with them!
Fireside was in touch with us with each step as they ordered and installed our electric fireplace. They were very informative. Thank you so much for making this an easy purchase for us!
It is a joy to come to your store. You have such great people working for you! We had some problems and Fireside quickly scheduled and fixed them. We look forward to doing business with Fireside again, soon.
We are so impressed with the stone work that you did for us. Thank you! It looks great!
The installers were very polite and professional. They were very thorough when explaining my fireplace and the functions on my remote. The county inspector was very impressed with the product. He was equally impressed with the gas line connection in the basement. Overall, you guys did a fantastic job! Thank you!
Your company did a great job! Thank you, it was painless!
Our installation was fast and clean! From sales people to installers, they are all very informative. We are definitely lifetime clients now!
Fireside offers friendly, knowledgeable service. Thank you for selling me a product that I understand how to use! I also love that I can call with any questions and your staff is willing to help me. Thank you!
My installation was amazing! Your installers were great guys to work with!
Thanks again to the professional service and advice from Mike Kelly. Arnold Stove and Fireplace Center is lucky to have him!
The service that I received was quite good! Scott was willing to answer all of my questions, which I appreciated. Thank you!
I always have a great experience at Fireside in Arnold!
Jeremy was very helpful and made the process so easy. Your installer, Dave, did an excellent job with my installation. Kudos to the entire team who assisted from sales to install. I love my product from Arnold Stove and Fireplace Center!
We have purchased several items from Fireside over the years. Your customer service and your products are all top notch! I tell all of my neighbors about Fireside when they are looking for products that Fireside offers.
You have a beautiful store. The layout has so many different ideas. We will definitely refer you to our family and friends. Thank you!
The installation process was very efficient. the installers did an excellent job! I also called and got very helpful information from the person that answered my call. Thank you!
I really appreciated the prompt response to fixing the wiring problem that I had. I look forward to using my smoker for quite some time. I love my new smoker! Thank you for selling great quality products & having such great service!
You have such a fun store! I have nothing but good things to say about Fireside in Arnold!
Your employees were very accommodating to us. Thank you!
I had a first class experience. I am glad that I paid a little extra for the level of service that I received. Thank you for all of your help!
Jeremy is an awesome sales person. He is very knowledgeable and will do anything to help. He is one of the best sales people we have ever dealt with. Thank you for making our purchase such a simple one!
Your staff is very knowledgeable and patient in answering all of our questions. I can’t say enough how much I love working with Fireside in Arnold!
Everyone was very friendly and informative throughout the entire process. We love our purchase and have had rave reviews from our family and friends. Thank you!
Our experience with Arnold Stove and Fireplace Center was very friendly, fast, and hassle-free. I loved working with them!
We are definitely satisfied with the entire experience. I was in the store several times and had a great experience every time! I love my Napoleon grill!
We had a very good experience! We will be visiting again very soon! Thank you!
Everyone that I dealt with at Fireside was helpful, courteous, and did a great job! Thanks so much!
We are so glad that our neighbors told us about your company. Jeremy was extremely helpful and went above and beyond helping us with gas logs and fireplace front and doors. He really made a difference helping us make the right choices. The installers did a great job. They were very clean with their work and clean up afterward. They were helpful showing us how to operate and maintain our fireplace. The county inspector said that Fireside installers are the best! Fireside Hearth & Home staff and products far exceed the competition!
Fireside sells excellent products! They also provide excellent service. Thank you for making this entire process a smooth one for me. I will be a frequent shopper at your store.
Fireside Hearth & Homes provide great service!!!! I love working with them.
We bought a BBQ grill from you. The warehouse guys helped load our grill. They were great! Just keep up the great service you provide!
We love our new grill!!! We can’t wait to come back and visit Fireside for all of our grilling needs, from rubs to tools, you have it all!
You have a great team of folks that make up the Fireside company! From the sales staff to the technician that installed, we had a great experience. We love our new product! Thank you for making this an easy and enjoyable process!
The salesman that we worked with showed us various gas logs that we could choose from. He was very professional and extremely helpful. Fireside is beautiful store! We love our gas logs!
Our salesperson, Nick, was great! Our installers did a great job! We had an amazing experience! Thanks!
Our installers, Kevin and Al, were very professional. They did excellent work! By using Fireside, our purchase and install were a breeze from start to finish!
Dave went way beyond what we wanted. He not only hooked up our gas line, but he hid it very well in our ceiling (not an easy task if you saw our ceiling). He also cleaned up and got rid of unnecessary lines, so now our ceiling looks clean and great! Thank you!
The sales people were great! They were very knowledgeable and courteous. The installers did a good job of cleaning up and helping me understand more about my purchase when they were finished with the installation. I had a great experience working with Fireside Hearth & Home.
I had a great experience with Arnold Stove & Fireplace Center. I look forward to working with them again in the future.
I had a great experience purchasing doors for my fireplace. There are so many options to choose from that it allowed me to find exactly what I wanted.
Everyone at Arnold Stove is always friendly and knowledgeable! They have great customer service and care about everyone that walks through their door.
The sales people at Fireside Hearth & Home were very friendly and professional. They answered all of my questions and concerns.
Greg was very patient and explained everything to us. He answered all of our questions and offered all of our options. We plan on returning for an egg when we do our patio. Thank you for all of your help! We hope to see you soon!
This was a very big decision for us. Jeremy made it easy. We are so impressed with everyone of your employees, from sales to installation. Your entire crew was terrific! Fireside Hearth & Home is definitely our go to place!
We love our grill but our gas fireplace is FABULOUS! It is absolutely perfect! Thank you for carrying quality products that we know will work for years to come!
I was impressed with how friendly and professional everyone was throughout the entire process, from entering the showroom & sales to delivery. Thank you!
From the time I walked into your store to the install, everyone was very professional! Thank you for taking our ideas and bringing them to life. Thank you for the great stone work! Everything looks amazing! We love referring family & friends to Arnold Stove because we know they will receive great service.
Great service & amazing products!
We really appreciated Arnold Stove’s willingness to deliver our grill to our home on our schedule. We will be visiting again for our grilling needs. Thanks!
Fireside provided great service! They sell great products! Fireside has wonderful staff and an owner that’s kind of cool!
Fireside Hearth & Home sells quality products. They have very friendly and knowledgeable employees. We always have a very enjoyable experience.
We have been with Fireside Hearth & Home for several years now. We have never been more satisfied with a company’s care, follow-up service, & excellent personnel. We recommend your company often!
We had some issues with our install but working with your service tech, installers, and sales staff everything was resolved quickly with time to spare. Thanks to your knowledge and expertise, everything went smoothly. Thank you!
The work that I had done was completed efficiently and the end result was exactly what I was looking for! Thank you!
We are always very satisfied when visiting Arnold Stove. The employees are knowledgeable and friendly. We always have a pleasant experience! We look forward to our next visit.
The installers were very professional. They explained how to use the remote and also how I can better enjoy my fireplace. Thank you for employing good people!
Our installer, Dave was punctual and respectful of my home. He answered all of my questions and concerns about my fireplace. I will be referring friends!
I have so many reasons to come back to your store! The staff was very friendly. The amount of products to choose from was off the hook!
I was pleased to be greeted by knowledgeable and friendly staff. They helped me pick the right grill for my needs with no pressure sales. It was a very pleasant experience. I will be back for all of my grilling needs!
Greg was wonderful to with! Fireside in Arnold has very friendly and helpful staff! I have already referred some friends and family and will continue to do so because of my experience.
My salesperson was very prompt when I entered the showroom. He was very friendly, knowledgeable and easy to work with. I will be visiting again soon!
We have never worked with such great people! Everyone at Arnold Stove & Fireplace Center is great. We love our fireplace! It is beautiful! It really was the finishing touch our room needed. Thank you for such amazing customer service!
I was very happy with the staff of Arnold Stove. I was also very please with the product that I purchased from you. Thank you for having my purchase ready for me when I came to pickup.
We have a corner fireplace requiring a front and a side door. The side door didn’t fit. Our installer, Dave, checked the measurements and called the manufacturer. They had the correct dimensions but cut the door incorrectly. They made a new door, which was then installed. Dave was very meticulous in his work, which we really appreciated. It is very rare to find this kind of work ethic these days. He also did a great job cleaning up after he finished the installs.
The installers were very professional, a real asset to your company. The installers did a wonderful job installing our wood stove. It was a pleasure working with Fireside!
Jenn was very sweet, informative, and patient with all of my questions. she was helpful in providing great ideas with my design. The installers were very professional and prompt. They did an amazing job cleaning up!
We were very impressed with your store, the layout was great! Everything in it was very clean and well organized. The service tech was very nice and knew exactly what he was doing.
Our sales rep was excellent! We would go back again to your store just because of him!
We were thoroughly impressed with the promptness of arrival for our appointments. Also, you have a great showroom! Your sales staff is very helpful and professional. We will definitely be visiting again soon!
You sent me your A-team! They arrived on time. They were better than any crew I have dealt with. They were clean, knowledgeable, and patient with me on how to use my fireplace.
Your staff went above and beyond to help me and to make sure I was completely happy! I will be recommending that all of my friends buy their grills, fireplaces, and outdoor furniture through you guys!
Your staff was very knowledgeable! The installers were very friendly, clean, prompt, and did a great job! Thank you Mike & Scott!
Keep doing what you are doing. You loved up to your word by pleasing me! I will be recommending Fireside and Jenn! Jenn went above expectations. She is the best!
You guys are Great!
We were highly impressed with your store and the helpfulness and courtesy of your sales associates. Sherry was so helpful explaining how to use the Egg. We cannot say enough good things about Arnold Stove & Fireplace Center!
My installer was prompt and polite. He did a perfect job!
I was very satisfied with my purchase! I will be coming back and recommending my friends!
I had such a great experience that I have already recommended a friend, who came in and bought a grill! I will continue to recommend Fireside in Arnold.
My experience was outstanding! I will recommend Arnold Stove & Fireplace to everyone!
The installation team is very good! They were very knowledgeable, cooperative, and easy to work with. The installation team as well as the sales people are very professional!
Scott was very knowledgeable and courteous. we were very satisfied with our experience and plan to refer others to your store.
The men who installed our fireplace were very knowledgeable and professional! They are a great example of Fireside and all of their employees.
They did a great job! I have already recommended folks to your store.
We received very good service. I would definitely do business with Fireside again!
They are very efficient and did an excellent job!
The service guy who fixed our heater was very pleasant. He answered all of my questions. He was very neat and cleaned up everything! I loved working with Arnold Stove & Fireplace Center!
We are buying a condo with a non-working gas fireplace. A Laclede gas employee referred us to Fireside for a solution. It was the answer that we needed! Fireside provided an upgrade and repair. So glad that we used Fireside in Arnold!
“Great job! Great service! Friendly service!”
“My husband and I want to thank you for going “above and beyond the call of duty” to find and correct a problem that we were consistently experiencing with our Heat and Glow gas fireplace. We are very grateful to Greg who initially listened to our description of the problem, took our complaints seriously and then informed you of the problem. We are most grateful to you who actually took the time to plead our case to the manufacturer in a timely manner, follow through with the installation and then correct the final problem. And we are grateful to both Scott and Dave who were able to figure out what was really going on at the very end. You have a wonderful group of people working at Arnold Stove and Fireplace. You really try to stand by your product as much as humanly possible. We can’t possibly tell you how grateful we are. May your business be greatly blessed in the years to come. We are very happy customers.”
“There are 3 places within 10 minutes of us to buy a fire pit but NONE came close to the service and knowledge we received from Fireside Hearth & Home. Your place is 17 miles from our home BUT well worth the drive!”
Excellent service from the sales staff scheduling and installation. Scott’s work excelled my expectations. Beautiful, describes my fireplace.
The logs look great! they fit the decor and space well. I’m very satisfied.
Fireside offers high quality products. The staff is friendly and knowledgeable.
Thanks for having our smoker put together and ready to go. Assisting the lift in our truck was also appreciated.
One of the inner trim pieces that was sent with the mantel came out a little short, so our builder had to shim it some & caulk it to make it work. Our builder did the install. Jenn & Jeremy were extremely helpful in designing the new mantel to our specifications and taste. We are very grateful to them.
“They were so nice and very quick!”
“Very helpful, courteous delivery guys. Second over $1000 purchase. Happy with products (gas fireplace & grill). We have made excellent smaller purchases and have received the same quality of help.”
“Loved the patio set, don’t love the cost. Looking forward to using it over the warmer weather, color is great, love the warranty. great quality”
“Appreciated the installers making a special trip to connect remote controller. Good, friendly service. Very knowledgeable sales and installation staff”
“Fireplace looks amazing, what a difference. The installers were friendly and did a great job. I gave them a 4.5 because… we have a hardwood entry and when they came in there was dirt from dirty boots from the front door to the fireplace. Try shoe covers for those of us that are kinda clean freaks.”
“very good service. Would recommend you to friends.”
“Product knowledge on The Big Green Egg was wonderful!”
“Jenn has been a joy to work with. She has been a big help with the layout of our patio fireplace. Jenn has listened to our ideas and has not only put those into a design but has added finishing details that were not only in line with what we wanted but enhanced the design. We look forward to working with her again as we continue our patio design.”
“Very nice showroom and liked the dog. I don’t like dogs but that dog is very nice. Very nice crew.”
“The salesman, Greg, was awesome!! Hats off to him, a true asset to your business!! Installers were equally awesome!!”
“Chris is awesome!”
“Staff was really good. Went a lot better than most of my projects. Taxes were a shock.”
“Even when I called to change my order it was no problem, and even the new insert was still on time!”
“Very nice. They were so helpful. Definitely recommend Fireside to all my friends.”
“Everyone was very helpful and kind. I will definitely recommend your services.”
“Everyone did excellent work and went out of their way to give me what I needed. I have already referred friends. Absolutely thrilled with the results. Still frequently look at it and can’t believe it’s in my house.”
“Our installer was courteous, professional, and clean. A real asset to your company.”
“Was very satisfied from start to finish. Bad weather slowed things down a bit but was kept informed along the way. Jeff & Nathan, who did the stone were great guys.”
“Great team to work with!”
“Have wanted to upgrade our fireplace for years to the gas insert. It was worth the wait!”
“We did have to find someone to ask for help but we had an extremely pleasant experience. Sales associate was knowledgeable and helpful in providing recommendations. My husband is big into smoking meat so we will definitely be back to check out all your smoker products.”
“Installers were very courteous and friendly. Very professional, they came in knew what to do and got it done, good ‘quality work’.”
“Love our fireplace!”
“Aesthetically, it looks great! A chimney cap is hard to rate. I never visited the store. I called for a chimney clean and needed parts. The service techs were fantastic! I apologize that I don’t remember their names. The service techs were extremely friendly, courteous, and left my house cleaner than when they arrived!”
“Thank you for the efficient installation of our gas log set.”
“Everyone was great, including the installers!”
“Our sales person was very helpful with our choosing what we wanted and needed for our fireplace. The installation was great. The installer completely explained how everything worked and the area was clean when he left.”
“Wasn’t convinced the electric log insert would work. After getting it home and installing in a freestanding fireplace, it works great!”
“Sales people were friendly and courteous, especially since we came at the end of the day. Great service! Installer was so good. He went above and beyond to make our logs work in our fireplace.”
“The job turned out better than we expected. The installers were very capable and friendly. The fireplace is beautiful.”
“The staff was helpful and knowledgeable and made the process easy from purchase to installation.”
“Great experience, from purchase, planning, to installation.”
“I like the service tech. He told the truth when there was a problem. He fixed it quickly so that I can enjoy my fireplace.”
“The product is awesome- very happy! Everyone we dealt with was great!! Very helpful!! Although it was freezing cold on install day, the guys were very good. They didn’t let cold get to them. Very professional!!”
“I wasn’t in the store. Jordan was so helpful. Workers were so professional and pleasant.”
“Dave and Al were very respectful of our property in every way. Very professional!, which is not easy to find these days. Great job! I talk about our experience to friends but don’t know anyone at this time for recommendations, although, I’m trying to talk a friend into contacting you to change fireplace from wood to gas, which she wants to do, eventually.”
“Bought magnetic screen doors. Right one doesn’t grab the magnet when hot. Jenn was very knowledgeable and helpful. We would not have purchased to doors and rug without her help.”
“Jenn was great, responded to emails and voicemails immediately. We had damage to our plaster during installation. Joe came out and fixed it within the week. Perfect now!”
“Gabriel and Kevin did an excellent job. Left no mess inside or out. Very courteous and respectful.”
“The ss cap was not what I expected. Jenn was awesome! Very helpful and knowledgeable. Great customer service skills. Kept us informed throughout the process.”
“Entrance of the store was a little confusing- set up of counter. Overall, I was very satisfied and impressed with the employees, both in the store and the installers. They left my fireplace and surroundings clean and ready to use.”
“Our experience was great! Each person we talked to was very knowledgeable and extremely helpful. We felt that you went out of your way to make us happy. Thank you!”
“Great experience! We purchased the wrong size logs (our fault) and got them exchanged very easily and quickly.”